Our Customer Reviews

"My experience with in Time of Sorrow was very good. They called me back after my leaving a message with in 40 minutes. Their prices were very reasonable and their customer service was friendly. I would recommend them to anyone in need of a sympathy gift." Customer A.B. - Ohio

"The picture on the website does not do this wind chime justice. It is very large and beautiful in person. The sounds the chimes make are also beautiful. If you are looking for something different, this would be the thing to get." Customer D.S. - Massachusetts

"In Time of Sorrow has always given me prompt courteous and accurate service. Thank you!" Customer L.A. - New Mexico

"Placed my order easily and it was shipped very quickly. Recipient found it lovely and appreciated its quality. Would order from this company again." Customer K.M. - Virginia

"It is exactly what we wanted for our gift. Not something we saw in ANY of the local stores." Customer P.S. - Wisconsin

"The recipient(my giftee) of the gift was absolutely thrilled. The whole process; ordering to delivery was superb!" Customer D.S. - Florida

"I was very pleased the way the items were packaged in beautiful boxes with ribbon etc. Even the filler inside was beautiful , matching the box it came in. I would definitely use this merchant again. They are already in my favorites!" Customer C.B. - North Carolina

"This website has a wide variety of items and is quality merchandise. We were Very Happy with our purchases. We will be sharing this information with the funeral home so that they might pass it on to help others in their time of grief." Customer C.S. - Texas

"The customer service was just awesome! The owner was so sweet and took it upon herself, out of the kindness of her heart, to make sure my item was shipped out in time to make it to my mom by the anniversary of my dad's death. When it comes to buying sympathy gifts, she clearly realizes its a sensitive issue and that's the kind of thing that will keep me coming back to her company for sure. Also its worth mentioning, her price on the item I purchased was lower than anywhere else I could find on the internet so she definitely knows how to run a great business!" Customer D.F. - California

"I ordered 4 Father Memory Keepsake Boxes for my daughters, as a small remembrance gift to give them on the 1st anniversary of my husband's passing. On my original order I'd requested and paid for priority shipping to insure I would receive them on time. Within an hour of placing my order online, one of their customer reps emailed me to ask permission to ship the package UPS Ground, assuring me not only would I still receive it on time, but I would be saving $20 in shipping fees! My order had already been placed and paid for via cr card. They didn't have to go the extra mile, but they did. When was the last time you heard of a company doing that?!?!?! Not only did I receive my order 2 days ahead of schedule, the boxes were beautiful! I'd gladly recommend them to anyone. On a scale of 1 to 10, I'd rate the product a 10, but I'd rate their service a 15!!! Thanks for caring." ( = Barbara/CA

"The Memories Chimes I purchased for a friend were just beautiful. The sound sounds like church music and so comforting. I received a set when my Sister passed away and loved hearing them in the morning as I sat and had my coffee. They are so peaceful." Customer M.C. - Iowa

"It was a great experience. I sent my friend a bereavement gift and she was very moved and surprised by the fact that it wasn't just flowers. The gift arrived on time and beautifully wrapped. Thank you In Time of Sorrow!" Customer B.A. - New Mexico

"I did not know this website existed until recently. I am thankful for it and it came right on time assisting us in showing love to a student of ours." vCustomer A.W. - Pennsylvania

"The store offered the special kind of gift I was looking for. My order was shipped and delivered promptly. I really appreciate the great service. Many thanks!" Customer J.L.- New York



We will ship your gift directly to the recipient with free gift note enclosure. Gift wrap available.
FREE SHIPPING ON ORDERS OVER $99 APPLIES TO SINGLE ORDERS SENT TO SINGLE ADDRESS.


Phone orders & inquiries: Toll free: 855-27-GIFTS (855-274-4387)
IN ARIZONA: 480-507-7404 / Fax: 480-507-7470